Digital Transformation of Foodservice: Potential Contributing Factors for Foodborne Illness Outbreaks

Published by Food Safety Magazine, this article explores how digital transformation in foodservice operations—such as ordering platforms, kitchen automation, and data systems—can both enhance performance and introduce new risks for foodborne illness if not properly managed. It examines how technology can impact critical control points, communication, monitoring, and human behavior, and why aligning digital tools with sound food safety practices is essential to prevent unintended consequences. Readers will gain insight into navigating digital innovation responsibly, including strategies to integrate technology into food safety management systems without compromising hazard control or operational integrity.