Does the technology you use enhance your guests’ experience?

Trends show foodservice operators increasingly stepping back from using digital self-order kiosks in favor of cellphone-based ordering apps. One reason: COVID-19.

After the pandemic resulted in consumers becoming hyper-aware of cleanliness, self-ordering kiosks have fallen out of favor. They are often perceived as a potential health risk because many viruses and bacteria associated with Community-Acquired Infections can survive on surfaces for prolonged periods of time.

Touch Screen kiosk and Food Safety

Digital device surfaces, like all high-touch surfaces, require regular cleaning and disinfection, i.e., more labor for businesses. To reassure patrons, operators committed to using digital devices need solutions that are fast and effective, and won’t damage the technology they have invested in.  

For those who have transitioned to using QR codes — which thanks to ubiquitous smartphones, can quickly walk customers through menus, order taking, check-out and payment without the investment in, and maintenance of, a physical kiosk — there remain plenty of digital devices to clean and disinfect throughout the foodservice environment.  This includes POS (point of sales) checkout devices, square terminals/registers, PIN keypads, kitchen order screens, handheld waitstaff payment processors, and more frequently contacted surfaces where bacteria can grow.

Ensuring these high-touch surfaces remain clean and sanitary can help reduce cross-contamination. For counter staff, a sparkling clean POS screen at checkout could even translate into larger tips!