Foodservice Solutions for Faster and Better Service
Several trends illustrate why foodservice operators need a faster and better solution for keeping their FOH clean... especially during peak hours!
Are Rising Labor Costs Causing Slower Service?
The rise in minimum wage and the high cost of employee benefits combined with a tighter labor market have contributed to reduced staff. "In many states, it’s less costly to keep servers on the clock than bussers because of a loophole that allows restaurants to pay servers who earn tips less than minimum wage."1
Restaurants are now forced to intensify training for their current wait staff and remaining bussers to minimize the challenges of wearing multiple hats. This emphasizes the need for convenient, easy-to-use tools that allow a team to do more, like FOH cleaning, in less time.
The Use of Technology in FOH Brings a New Cleaning Challenge.
Digital technologies such as kiosks, tabletop tablets, and point of sale devices are transforming the guest dining experience.2 Investment in these technologies has dramatically increased the speed of ordering and paying but how should these devices be cleaned? The chemicals used in some surface disinfectant and cleaning products may damage expensive devices, and are not always a quick and convenient solution of regular use throughout the day.
What is the Secret to a Great Guest Experience?
In a recent survey, we discovered that 95% of consumers agree that cleanliness can change a good experience into a great one, with 92% agreeing that a great experience will lead to a recommendation to friends. Research carried out by a Harvard Business School researcher found that a 1-star increase in a restaurant's Yelp rating can see a 9% increase in revenue3 and that the cleanliness of a restaurant is proven to be a critical factor in both repeat business and new business!. The cleanliness of a restaurant is proven to be a key factor in repeat business and new business!