This episode also explores the importance of strong supplier partnerships and how going beyond surface-level relationships can significantly impact safety outcomes. From aligning values with everyday actions to understanding why allergens remain one of the biggest sources of business disruption, this conversation highlights what it really takes to build a resilient and trustworthy food safety system.
Whether you're leading a team or managing risk, this episode offers practical insights into creating a culture where safety isn’t just a policy—it’s a shared commitment.
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Steven Lyon is a senior operations leader at Chick-fil-A Corporate, where he supports field operations with a focus on strengthening food safety practices and operational consistency across the organization. With extensive experience in the restaurant industry, Steven brings a strong supply chain and operational perspective to managing food safety risks across complex food service environments.
Steven is an experienced supply chain professional with a demonstrated history of working in the restaurant industry. His expertise includes catering operations, food and beverage management, budgeting, customer service, and data analysis—skills that support effective decision-making and operational oversight throughout the food supply chain.
He holds a Doctorate in Food Science and Technology from the University of Georgia and applies his academic background alongside industry experience to help organizations better understand supplier systems, allergen risks, and practical control strategies that protect consumers and brands.
Through his work, Steven continues to emphasize the importance of strong supplier partnerships, data-informed decision-making, and proactive food safety leadership to help prevent undeclared allergens and strengthen food safety culture across the industry.
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